transport and logistics logo
HOME ABOUT CONTACT ADVERTISE THE INTERMEDIA GROUP FIND PROFESSIONAL SERVICES

Free ENews

EVENTS
DIESEL MAGAZINE ARTICLES
EDUCATION, CAREERS & PEOPLE
DATA CAPTURE, RFID & IT
ENVIRONMENT
GOVERNMENT & REGULATIONS
HOT PRODUCTS
MHD MAGAZINE ARTICLES
MATERIALS HANDLING
PROPERTIES FOR SALE & LEASE
PROPERTY NEWS
SUPPLY CHAIN MANAGEMENT
TRANSPORT & LOGISTICS SERVICES
TRUCK & TRAILER EQUIPMENT
WAREHOUSE/DC EQUIPMENT
INDUSTRY GROUPS
NEW / USED TRUCK & TRAILER
FREE E-NEWS
ADVERTISE
ARCHIVE SEARCH
Advanced Search

 

CILTA Excellence in Customer Service Awards


The Chartered Institute of Logistics and Transport, Australia (CILTA) has issued an invitation for industry professionals to take part in this prestigious award.
 
The national judging for this category is based on an independent customer service survey. The survey allows your customers to rate the importance of the various service categories from their perspective and then to evaluate the performance of your organisation against these. It also provides feedback and suggestions of how your service standards and levels of satisfaction can be improved. This is all, of course, confidential and customers will not be identified in the detailed written report that you will receive from our consultants. The performance criteria on which all companies are assessed are:
  • Service knowledge of company employees.
  • Individualised attention to customers.
  • Overall appearance and presentation of the company.
  • Ability to meet deadlines and provide prompt service.
  • Courteous employees at all times.
  • Dependable and accurate service.
  • Ability to convey trust and confidence.
  • Ability to demonstrate compliance with company’s safety requirements.
  • Open, honest and responsive when issues arise.
  • Willingness to recommend company to others.
  • Overall satisfaction with the company’s service.
Suggestions for service improvement will be identified with responses to open ended question from our experienced researchers and consultants.
 
The consultants will collate and judge the information ensuring strict confidentiality and anonymity of respondents and participating organisations. The consultant is bound by a confidentiality agreement to ensure that your customers’ details are not relayed to any other party and all survey data will be destroyed after compilation and verification of the results.
 
The results
 
As an entrant you will receive your individual results in your award category and will be judged against organisations roughly similar to your own. Specifically you will receive:
  • A graph showing your customers rating of criteria importance when receiving service from any transport/logistics provider.
  • A graph showing your customers rating of your company’s performance on these criteria.
  • Your customers’ responses suggesting service delivery improvements.
  • Your organisation will be able to identify your customer service strengths and weaknesses and use the data to set new levels of service.
The judges will also suggest service improvements for your consideration, based on their own, extensive experience.
 
The rewards
 
The winner will be announced at the 2010 CILTA Transport and Logistics Industry Excellence Awards that will be held in Sydney on Friday, 29 October 2010 at the Sheraton on the Park. They will receive the trophy in front of 300 industry peers.
 
In addition to the trophy, the award will be publicised within the transport and logistics industry Australia-wide.
 
CILTA anticipates a high level of interest and strong competition with a wide range of submissions from the transport and logistics industries. This is a unique chance to promote your organisation, be recognised by your peers and reward those in your organisation who provide excellence in customer service.
 
How to apply
 
Entrants are asked to nominate twelve customers, four from each of their small, medium and large customers. Interviews are conducted with ten customers selected at random.
 
The cost is $500 (inc GST) per application.
 
Click here for more information and application form.
 

760

  HOT PRODUCTS

 

Toyota Material Handling Australia

Toyota Material Handling Australia (TMHA) is poised to launch a new range of 1.5 to 3 tonne rated capacity at 500mm load centre four-wheel counter-balance battery electric forklifts.  more»

 

Internal Combustion Pneumatic Tyres Forklifts - 4.0 - 5.5 Tonnes

Mitsubishi GRENDIA Series Forklift, the Next generation, higher performance machine Outstanding performance...exceptional value for money.  more»

 

Involved in Logistics or Supply Chain Management?

If you are involved in logistics or supply chain management, and looking to advance your career, this internationally recognised qualification can provide you with the relevant skills for your future.  more»

 

Future Proof your Logistics Career Today

What does the future hold?  more»

 

Exquisitely Orchestrated Execution

Infor10 Supply Chain Execution – a single solution with one version of the truth so that everyone is moving in the same direction at the same time.  more»

 

Oracle Live Webcast: Effective HR in Manufacturing

Turn Strategy into Action in Manufacturing with Effective HR  more»

 

2012 National Challenge - Start Date: 16th APRIL, 2012

The Fresh Connection is an advanced web-based business simulation that challenges participants to work together as a team to demonstrate and improve their knowledge of the Value Chain.  more»

 

100% Error-Free Picking with KiSoft Vision

KiSoft Vision combined with the corresponding processes, ensures 100% error-free order picking. By using augmented reality technology KiSoft Vision visualizes information at the exact time and location the operator needs it, through a head mounted display  more»

Click here to view more Hot Products

Looking for a particular product?   Advanced Search.

  T&L PUBLICATIONS

MHD Supply Chain Solutions
Has been the industry leader for more than 30 years. It is the reference guide for professionals striving for effective end-to-end supply chain management...

Diesel
A bi-monthly magazine that has shaken up the Australian road transport magazine sector with sharp news stories and bold feature articles on the diverse character of the Australian trucking market...
 

 
VISIT INTERMEDIA SITES
 


 
 
The Intermedia Group (TIG) is a leading Australian B2B publishing, event management and technology business providing the most comprehensive and targeted B2B advertising network in Australia.

TIG's brands are a leading source of vital information for Australian and New Zealand businesses within the following 12 vertical markets: Beauty, Construction, Electronics, Entertainment, Government, Health, Homewares, Hospitality, Interior Design, Logistics, Motoring, Procurement, Retail, Recreation and Technology
Intermedia Websites
© The Intermedia Group. www.intermedia.com.au Privacy & Copyright