7-Eleven’s SAP success

7-Eleven Stores, a nationwide retailer operating 378 outlets around Australia, has reached a significant milestone in its multi-million-dollar SAP upgrade.
The company will use upgraded SAP software to strengthen its data analytics capability and improve transparency to franchisees.
The project consisted of four phases, with the first, an upgrade to SAP ERP 6.0, completed in May 2008, chief information officer Dennis Lewis told The Australian newspaper. The first phase mainly focused on the head office, which has 140 users.
"That deployment was in category management, brand marketing, supply chain and retail operations from a head office viewpoint, and all those areas have defined and agreed benefits," Mr Lewis is quoted as saying.
"This meant lower maintenance costs, and being on the latest release meant newer functionality. It also allowed us to retire quite a large amount of custom code and provide more flexibility in managing pricing across the chain.
"Better in-store shelf space management was another gain," he said.
The return on investment for the ERP upgrade will take five years, but the upgrade is the building block for subsequent phases.
In phase three, 7-Eleven would look at how to use its store portal, he said. The entire project is expected to be completed in 2011.

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