Recallnet: GS1 Australia’s recall portal reaches a major milestone

 Only launched for use in August this year, GS1 Australia’s Recallnet has already met with universal enthusiasm from the food service, grocery, liquor and healthcare industries, with many more organisations actively planning to join.


A product recall is expensive and complicated and a badly handled one can ruin a brand’s reputation or send a company out of business. Yet stringent government regulations and exacting retailer requirements around foods, pharmaceuticals and a host of other sensitive goods make product recalls more likely than ever. A formal recall operating plan is therefore essential for every organisation.


The traditional way of managing a recall or withdrawal has been to manually check supply records and to contact each customer individually by various means, a costly, time-consuming and hit or miss process that puts extreme pressure on a company’s resources. In a recall situation where time and accuracy are of the essence manual handling simply creates greater risk of prosecution, class action suits, and jeopardises insurance cover.


GS1 Recallnet is an online portal that enables companies to create, approve and issue recall and withdrawal notifications to their customers and government agencies, efficiently and securely. The service is based on global GS1 standards and best practices, and is designed to increase the speed and accuracy of the removal of unsafe or unsuitable products from the supply chain. GS1 Recallnet is initially being rolled out to the grocery/liquor/food service sectors, with healthcare launching next year.


With GS1 Recallnet, issuing a recall or withdrawal notification is simple, fast and inexpensive. Authorised, pre-registered users access the GS1 Recallnet web-portal following successful authentication. Once in the portal, the user can initiate a recall or withdrawal notification following a simple workflow and completing a standard notification form. The system validates the data as it is being entered to ensure the accuracy and completeness of the information. Finally, the form can be sent for internal approval before being issued simultaneously to targeted recipients.


GS1 Australia has worked with the Australian Food and Grocery Council (AFGC), Efficient Consumer Response Australia (ECRA), the Liquor Merchants’ Association (LMAA) and Food Standards Australia New Zealand (FSANZ), the Food Service Association of Australia (FSAA) and leading Australian retailers and manufacturers to establish GS1 Recallnet for foods and related products.


The GS1 Recallnet project in healthcare is being lead by GS1 Australia and The National eHealth Transition Authority (NeHTA) with participation from the Therapeutic Goods Administration, Medical Technology Association of Australia, Medicines Australia, the Australian Commission for Safety and Quality in Healthcare, State Health Departments throughout Australia and a range of leading medical device and pharmaceutical suppliers.

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