New research indicates that 50 per cent of employees get their online shopping delivered to their workplaces, despite 29 per cent of employers disapproving of this practice.
The results come from an independent survey of 1013 Australian adults, commissioned by parcel delivery service CouriersPlease (CP), which delivered nearly 18 million parcels Australia-wide and internationally in 2017 alone.
- 37% of employees get their online shopping delivered to work at least 1-2 times a month.
- An additional 13% receive their parcels at work at least 3 times a month.
- 62% of those in their 30s receive their parcels at work – more than any other age group.
The survey reveals that 37 per cent of employees receive their shopping at work 1-2 times a month, and 13 per cent admitted it was at least three times a month. Employees in their 30s receive their online shopping at work more than any other age group: two-thirds (62%) admitted they have at least 1-2 parcels delivered at work every month. Employees over 60 may prefer to shop in-store, with 68 per cent saying they receive no personal shopping parcels at work.
Despite the prevalence of the practice, 29 per cent of employees admitted that their employers do not allow personal parcel deliveries at work. Nearly all (90%) employees understood their employer’s policies.
When asked if their employer policy on shopping deliveries was to be enforced, 57 per cent of employees said they would opt to have the parcel delivered at home without a signature, 56 per cent would collect from a post office or depot, 23 per cent would organise a parcel locker and 21 per cent a parcel collection shop (such as a newsagent, petrol station or convenience store) as their delivery preference.
CEO of CP Mark McGinley said: “With the latest statistics showing Australians spent $24 billion online in the 12 months to November 2017, and with online retail sales increasing by 4.7 per cent in November last year – the highest monthly growth rate since 2014 – it’s clear that online shopping is a fact of life for the majority of Australians. While most workplaces recognise this, there are still numerous workplaces that need to adapt to the pervasiveness of online shopping in Australia.
“The retail industry is reliant on smooth parcel delivery options to continue accommodating growing customer demand for online goods. Further research conducted by CP last year reveals four in five (82%) online retailers think that offering more flexible parcel delivery or pick-up options to online customers encourages them to purchase more online.”